Please browse our extensive list of FAQs before contacting us for assistance. Click the appropriate panel to open/close and view the questions for each category.
Your PIN code (Personal Identification Number) protects your SIM card against unauthorised use. The PIN code is usually supplied with the SIM card. When the PIN code request is enabled, the code is required each time the phone is switched on.
How do I activate/deactivate my PIN code?
To activate/deactivate the PIN code, the user must go to the security menu (which differs from each model - so please refer to your handset user guide). Generally, it will be found under Settings > Security Settings.
How do I remove the word PUK from my phone?
The letters PUK appear on your phone because an incorrect PIN number has been keyed. The PIN and PUK Codes are related to your network SIM card. Please note that only your Service Provider has access to this secure information.
How do I get Line 2 off my phone?
To remove "Line 2" from your phone simply press and hold the hash "#" key - the screen will display the words "change the phone line?". At this point, press the "OK" key. Line 1 is now selected. Please note that Line 2 is not supported by networks in Australia at this stage.
What is the warranty period of mobile phones and accessories?
Various brands of phones have different warranty periods for their handsets and their accessories. Please refer to your Warranty Card supplied when you purchased your phone.
What happens if my phone is stolen or I lose my phone?
You will need to contact your Service Provider and let them know whether you wish your service to be cancelled or suspended until a replacement phone has been organised. As with theft of any item, your local Police station should be notified.
iPhone 3G is a revolutionary phone, a widescreen iPod, and a breakthrough Internet device with rich HTML email and full web browsing - the iPhone 3G redefines what a mobile phone can do.
See a wide range of Frequently Asked Questions about iPhone setup and specification - view details.
Call waiting is a network service that allows you to answer an incoming call while you have another call in progress. You need to check that your operator supports this function. If it does, you must activate this function on your phone (refer to your user manual for instructions on how to do this).
What is VoiceMail, and how do I use it?
VoiceMail is a network feature which allows you to record your caller's message when you can't answer your phone. You can personalise your greeting - and even have different messages for different times of day. You can also set up VoiceMail Groups so that you can record one message and send it to multiple parties at once. Please see your Network Welcome kit for more information on setting up your VoiceMail.
Other services available through VoiceMail include: Call Recall (sends an SMS to your phone when people call and don't leave a message); Wake-up Calls (set your VoiceMail to call any number at a specified time as a reminder) and Call Return (allows you to dial the number of the caller who left a message).
What is MMS, and how do I use it?
MMS is Multimedia Messaging. MMS allows you to send and receive pictures, sounds, animated graphics and short video messages (on compatible phones). Anyone who has an MMS-compatible phone can receive your picture messages. Those without an MMS-compatible mobile can view your MMS on a website. To use MMS you will need GPRS activated on your mobile. Some mobiles are pre-set and others require you to receive the settings by SMS. Check your phone manual for specific instructions. If you need to receive the settings, click on the link on the Service Provider page for the Carrier you are connected with.
Mobile handsets allow you to divert calls made to your mobile phone to another number. There are four different types of diversions:
Type
Code
When it diverts
Unconditional
21
All calls are diverted. This will override all other diversions that may be set.
When Busy
67
Calls divert when you are already on a call.
Not Reachable
61
Calls divert when your phone is turned off or not in a coverage area.
No Reply
62
Calls divert when the phone is not answered.
To activate from the handset, replace the XX with the code from above.
Activation
* * XX * (phone number) # SEND
If your phone is a Nokia, please wait 2 seconds when pressing the [ * ] KEY twice. ie. * (wait 2 seconds) * (XX) # SEND
Deactivation
# # XX # SEND
To cancel ALL diversions
# # 002 # SEND
Your mobile phone will indicate a success or failure response on the screen.
Ring for longer
You can adjust the amount of time your phone rings before a call diverts if you don't answer. To do this follow the sequence below, replace the XX with the amount of seconds you want the phone to ring before diverting (This must be in intervals of 5 seconds and a maximum of 30 seconds).
* * 61 * (area code without the zero) number * * XX # SEND
Eg: * * 61 * 2- - - - - - -* * 30 # SEND
If your phone is a Nokia, please wait 2 seconds when pressing the [ * ] Key twice.
ie. * (wait 2 seconds) * 61(number) * (wait 2 seconds) * # SEND
Dualband refers to a mobile phone that is capable of operating on two different frequency bands such as GSM 900 and GSM 1800. If a phone is dualband capable, it automatically uses the network with the strongest signal, and switches networks even during a call within the same operator's network. So you get a more reliable connection, fewer dropped calls, and fewer "network busy" messages.Global Roaming is possible in countries working on the same frequency.
What is triband and how can I use it?
Triband refers to a mobile phone that is capable of operating on three different frequency bands such as GSM 900 and GSM 1800 and GSM 1900. It automatically uses the network with the strongest signal, and switches networks even during a call within the same operator's network. So you get a more reliable connection, fewer dropped calls, and fewer "network busy" messages. Global Roaming is possible in countries working on the same frequency.
What is Bluetooth?
Bluetooth is an industry-standard for a low power short-range radio link for connecting electronic devices. Devices such as mobile phones, laptop computers and digital cameras that are equipped with Bluetooth can share data information such as phone numbers, calendar events and digital images within a range of about 10 metres. Neither cables nor line of sight infra-red are needed. Currently, Bluetooth is only available with certain models of mobile phones.
The Wireless Application Protocol (WAP) is an open, global specification that empowers mobile users with wireless devices to easily access and interact with information and services instantly.
Why is WAP needed?
The Wireless Application Protocol (WAP) is an open, global specification that empowers mobile users with wireless devices to easily access and interact with information and services instantly.
Why is WAP needed?
WAP enables the fast delivery of relevant information and services to mobile users. It provides easy access to relevant Internet/intranet information and other services through mobile phones, pagers or other wireless devices. Being the de-facto world standard means users of any WAP devices can access basic WAP services, simplifying technology choices for end-users.
What kind of applications does WAP enable?
While WAP enables several kinds of applications, the primary use of WAP today is information retrieval type of activities. Information that can be retrieved varies from financial stock information to sports, news and local food information. In addition to information retrieval, WAP also enables you to perform transactions. This means that users can purchase movie tickets or do their banking transactions over the phone.
The first generation of mobile communications were analogue, and the second generation were the first digital mobile phones. The third generation (3G) is a major evolutionary leap from current technologies, in terms of both capacity and quality, for both voice and data. Third generation devices are mobile multimedia communications tools - bringing mobility to internet access and to imaging. 3G allows video conferencing and increased coverage.
